Standard Returns Policy
Books received by booksellers that are in damaged condition must be returned within 30 days for full credit or replacement. All returns must be accompanied by a copy of the invoice number. Books that are not in resalable condition or which bear retailer or wholesaler marks, stickers, or stamps may not be accepted for return. Books (with the exception of explicitly non-returnable or final sales) may be returned to the distributor for credit three months after the invoice date and within twelve months of the invoice date. By ordering books sold by the LPG, acknowledgment of and agreement to these terms is hereby given.
Trade orders receive a 40% discount, 46% for wholesalers. All textbook orders discounted at 20%.
University bookstores and other academic institutions please specify on orders if it is a trade order and specify the correct discount whenever possible.
Shipping and Freight Costs
For orders of ten books or more, the publisher will pay for half of the actual cost of freight.
Send returns to
Fraser Direct, Returns Processing Center
124 Guelph Street
Acton, ON L7J 2M2